FAQs

Do you have any questions? Chances are someone else already asked!
If you can't find the answer, feel free to contact us here.

WHAT ARE SHIPPING TIMES AND COSTS?

  • We do our absolute best to ship orders within 4 business days and ship via USPS Ground which can take up to 8-12 business days.
  • Shipping costs are calculated by USPS depending on the weight of your order.
  • Every order over $75 ships free!
  • Read our complete shipping policy here.
  • WHAT PAYMENT METHODS CAN I USE?

  • Novalie accepts all major debit and credit cards
  • If Paypal is chosen at checkout, you’ll be prompted to log in to your Paypal account.
  • WHAT IS YOUR RETURN POLICY?

  • Novalie accepts returns for STORE CREDIT ONLY at this time within 14 days of order receipt.
  • Items must be in new, unworn, unwashed condition with tags still attached.
  • Read our complete return policy here.
  • DO YOU OFFER EXTENDED SIZING?

    We're happy to announce that we're gradually adding extended sizes to many items!
    Keep checking back for more styles in sizes S-3XL.

    WILL YOU BE RESTOCKING SOLD OUT ITEMS?

    Depending on supply and demand, we will occasionally be restocking popular items that have sold out.

    If an item you’re interested in has sold out, be sure to sign up for the newsletter to be notified when/if it becomes available.

    WHAT IS SHOP PAY INSTALLMENTS AND HOW DOES IT WORK?

    When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees. Click here for more information about Shop Pay Installments.

    Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

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