FAQs

Do you have any questions? Chances are someone else already asked!
If you can't find the answer, feel free to contact us here.

WHAT ARE SHIPPING TIMES AND COSTS?

  • We do our absolute best to ship orders within 4 business days
  • We ship via USPS Ground which takes approximately 2-7 business days
  • If 2 weeks have elapsed and you have not received your order, please contact us at bonnie@novalie.co
  • Shipping costs are calculated by USPS depending on the weight of your order

    • WHAT PAYMENT METHODS CAN I USE?

  • Novalie accepts all major debit and credit cards
  • Paypal is also an option; if chosen, you’ll be prompted to log in to your Paypal account at checkout

    • WHAT IS YOUR EXCHANGE POLICY?

  • Novalie accepts exchanges ONLY at this time within 14 days of original order
  • Items must be in new, unworn, unwashed condition with tags still attached
  • We recommend insuring the package as Novalie cannot be responsible for lost items.

    If you would like to exchange an item, please contact us at bonnie@novalie.co with the following:
  • Your name and order number
  • Name of the item you'd like to return
  • Name of the item and size you'd like in exchange

    Once you receive a confirmation email, please mail item(s) to the following address:
    Novalie Returns
    2036 N Gilbert Rd Ste 2-253
    Mesa, AZ
    85203

    • DO YOU OFFER EXTENDED SIZING?

    We do not offer extended sizing at this time but we’re working on it!
    Please check back again soon.

    WILL YOU BE RESTOCKING SOLD OUT ITEMS?

    Depending on supply and demand, we will occasionally be restocking popular items that have sold out.

    If an item you’re interested in has sold out, be sure to sign up for the newsletter to be notified when/if it becomes available.

    WHAT ARE YOU LOOKING FOR?

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 800-123-4567

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased on Shella within 20 days of the delivery date.

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    Women’s apparel sizing

    XSSMLXL
    US0/22/46/810/1214/16
    BUST32"34"36"39"42"
    WAIST24"26"28"30"34"
    HIPS35"37"39"41"45"
    CHEST:

    Around the fullest part of the chest.

    WAIST:

    Around the narrowest part of the waist.

    HIPS:

    Around the widest point of the hips.

    Shipping

    • All orders ship within 4 business days
    • USPS ground shipping usually arrives within 2-7 days
    • Express shipping available at checkout

    Exchanges

    • Exchanges available within 14 days
    • See FAQs for details and full terms

    WISH LIST AND COMPARE

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